Marttiini Shop FAQ

BLADE ENGRAVING
You can buy blade engraving to the most of our knives. The blade engraving is shown as “Accessories” with every product that the engraving is available. The engraving is made by hand using a diamond drill. The maximum number of characters is 25.

With some products the engraving is not possible due to size or material.

Write your engraving in the shopping basket into the text field.

Note that the engraving will be made exactly as you have written, so please check the spelling carefully. Please note also, that specially engraved knives can only be returned if the engraving has been performed erroneously.

 

GIFT BOXES
Most of the Marttiini knives can be delivered in a gift box. The suitable gift boxes are shown as “Accessories” with every product that the boxes are available. You can buy the gift box by adding it to the shopping basket by clicking the button “add to shopping basket”.

Some products have the gift box already included in the price. This is always mentioned in the products details.

 

DELIVERY
The products are shipped from the factory within a week after the confirmation of the order. You will receive an e-mail with shipping details after we have sent your order.

Finland:
The order is sent as Posti Express Business Day 14 – parcel.
http://www.posti.fi/henkiloasiakkaat/seuranta/#/?lang=en

The delivery time:
Delivered to the recipient by 2 p.m. the next business day

Other countries:

The orders addressed to other countries but Finland are sent as Priority post packages or by DHL.
http://www.posti.fi/henkiloasiakkaat/seuranta/#/?lang=en

DELIVERY TIME

The delivery time is dependent on the destination country:
Nordic countries 3–5 working days
Other European countries 3–7 working days
Other countries 6–14 working days
(The mailing date is not included)

 
Nordic countries 3–5 working days
Other European countries 3–7 working days 
Other countries 6–14 working days
 
The mailing date is not included.
 
Priority parcels are delivered to the addressee’s address in specified countries; in other countries parcels are delivered to the recipient’s nearest postal outlet. The recipient will be notified of the arrival of the delivery.
 
Priority Parcels are delivered to the addressee’s address in following countries:
 
Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Liechtenstein, Luxemburg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and USA
Nordic countries 3–5 working days(The mailing date is not included)

Priority parcels are delivered to the addressee’s address in specified countries; in other countries parcels are delivered to the recipient’s nearest postal outlet. The recipient will be notified of the arrival of the delivery.

Priority Parcels are delivered to the addressee’s address in following countries:
Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Liechtenstein, Luxemburg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

 

THE COST OF DELIVERY
The delivery cost / order are as follows:

  • Finland                               5 €
  • EU-countries                     15 €
  • Countries outside the EU  20/ DHL (Note1. Please do not use P.O.BOX address. Note2: no deliveries to Russia)

     

    All the product prices and delivery charges are displayd in euros (EUR).

     

    All the product prices and delivery charges include 24% VAT in Finland and EU.
    Other countries VAT 0%

 

International customers are responsible for all taxes, duties and fees required by their customs services, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; Marttiini has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; the User should contact the respective local customs office for further information.

 

PAYMENT
Visa, MasterCard, Visa Electron, Finnish online bank payments.
Klarna

For improved security, our online service also uses the Verified by Visa –system and MasterCard SecureCode-system, which enable upgraded security for money transactions. 

Payment always takes place on the credit card server using the SSL-system. We therefore receive no information regarding payment such as credit card numbers, bank account details etc.

 

REGISTRATION
Registration is not necessary in order to buy from Marttiini Web Shop but You get some advantages as a registered customer:

  • Simple and easy - you only enter your information once.
  • You will be kept up to date about your order.
  • You can manage products in individual shopping lists, and much more.