Marttiini Shop FAQ

 

BLADE MARKING
You can buy blade marking to the most of our knives. The blade marking is shown as “Accessories” with every product that the marking is available. The maximum number of characters is 25.
With some products the marking is not possible due to size or material.
Write your marking in the shopping basket into the text field.
Note that the marking will be made exactly as you have written, so please check the spelling carefully. Please note also, that specially blade marking knives can only be returned if the marking has been performed erroneously.

 

GIFT BOXES
Most of the Marttiini knives can be delivered in a gift box. The suitable gift boxes are shown as “Accessories” with every product that the boxes are available. You can buy the gift box by adding it to the shopping basket by clicking the button “add to shopping basket”.
Some products have the gift box already included in the price. This is always mentioned in the products details.

 

DELIVERY
The products are shipped from the factory within a week after the confirmation of the order. You will receive an e-mail with shipping details after we have sent your order.
Finland:
The order is sent as Posti Express Business Day 14 – parcel.
http://www.posti.fi/henkiloasiakkaat/seuranta/#/?lang=en
The delivery time:
Delivered to the recipient by 2 p.m. the next business day
Other countries:
The orders addressed to other countries but Finland are sent as Priority post packages or by DHL.
http://www.posti.fi/henkiloasiakkaat/seuranta/#/?lang=en

 

DELIVERY TIME
The delivery time of the products will depend on each product. The delivery time will depend on the availability of the product and the shipping destination. The products are shipped from the factory within a week after the confirmation of the order. If the product is temporarily sold out, the service will mention that the product is not available. The final delivery time will depend on the shipping destination and the shipping schedules of the post.
Marttiini shall not be liable for delays in performing or failure to perform according to this Agreement or failure to fulfil any obligations hereunder, which are directly attributable to causes beyond Marttiini’s reasonable control (force majeur), including, but not limited to, acts of God, fires, strikes, labor disputes, war, acts or interventions by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction.
If the order includes many different products with different delivery times, the orders will be combined in one delivery and sent when all the products are ready.
Marttiini takes responsibility over the loss and damage of the product that has occurred during the delivery.
When ordering you need to be aware of customs risks associated with certain types of knives as you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. This is why it is important to be aware of the knife laws of your country or province. We will do everything we can to make sure your item reaches you, but Marttiini is not responsible for orders delayed, seized or refused by your customs service. This is a responsibility and risk you agree to when you order.
Marttiini will not falsify package contents or value on customs forms. Customs forms for all international packages list the value of your order's contents by product type.
If the User notices that the package is damaged before opening it, please inform the party who delivered it. If the User has opened the package before seeing the damage, please inform Marttiini’s customer service. When the User returns products that do not have any damage, please note that the User shall be responsible for the damage that may occur while the product is in sent back to Marttiini.
The delivery time is dependent on the destination country:
Nordic countries 3–5 working days
Other European countries 3–7 working days
Other countries 6–14 working days
(The mailing date is not included)

Nordic countries 3–5 working days
Other European countries 3–7 working days
Other countries 6–14 working days

The mailing date is not included.

Priority parcels are delivered to the addressee’s address in specified countries; in other countries parcels are delivered to the recipient’s nearest postal outlet. The recipient will be notified of the arrival of the delivery.

Priority Parcels are delivered to the addressee’s address in following countries:

Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Liechtenstein, Luxemburg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and USA
Nordic countries 3–5 working days(The mailing date is not included)
Priority parcels are delivered to the addressee’s address in specified countries; in other countries parcels are delivered to the recipient’s nearest postal outlet. The recipient will be notified of the arrival of the delivery.
Priority Parcels are delivered to the addressee’s address in following countries:
Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Liechtenstein, Luxemburg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

 

THE COST OF DELIVERY
The delivery cost / order are as follows:
•    Finland                               5 €
•    EU-countries                     15 €
•    Countries outside the EU  20€/ DHL (Note1. Please do not use P.O.BOX address. Note2: no deliveries to Russia)

All the product prices and delivery charges are displayd in euros (EUR).

All the product prices and delivery charges include 24% VAT in Finland and EU.
Other countries VAT 0%

International customers are responsible for all taxes, duties and fees required by their customs services, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; Marttiini has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; the User should contact the respective local customs office for further information.

 

PAYMENT
Klarna
- Klarna Checkout User Terms
- Klarna Privacy Statement
Maksuturva Group Ltd
You can use the online payment method of the following Finnish banks:
Nordea Bank
Cooperative bank (Osuuspankki)
Danske Bank
Aktia
Savings Bank
Local Cooperative Bank (paikallisosuuspankki)
Handelsbanken
Ålandsbanken
Tapiola Bank
S-Bank

Card Payments (Visa, Visa Electron, MasterCard)
Card payments in our webstore are provided by Maksuturva Group Ltd in cooperation with Solinor Oy and Bambora AB. Maksuturva Group Ltd submits card payment transactions to Bambora AB, which has acquiring-agreements with the international card companies (Mastercard and Visa). Card numbers are not recorded in Maksuturva Group Ltd’s systems; the card data is processed by the technical service provider Solinor Oy. Solinor Oy has the highest “PCI DSS Level 1” security certification as per the PCI DSS –security standard developed by the international card companies. For its own activities, Maksuturva Group Ltd is certified to the PCI DSS –standard.

Contact information:
Maksuturva Group Ltd
Business ID: 2121703-0
Keilaranta 5
02150 ESPOO
Tel. (09) 42 41 7040, workdays between 9 a.m. and 5 p.m.
www.maksuturva.fi
Payment always takes place on the credit card server using the SSL-system. We therefore receive no information regarding payment such as credit card numbers, bank account details etc.

 

CANCELLATION AND RETURNS
The User has a fourteen-day (14) right to return or exchange a product according to Finnish consumer protection legislation. Specially engraved knives can only be returned if the graving has been performed erroneously.


The customer has a right to return a product if:
The order has been cancelled according to the terms and conditions by notifying the customer service shop@marttiini.fi within 14 days of delivery;
-   The product has not been used,
-   The product is in the condition that the customer received it in and all the parts of the product are included in the package and
-     The product has been repackaged into its original package.
The product must be returned as soon as possible after cancellation. If you wish to return the product, please contact Marttiini’s customer service by email at shop@martiini.fi
When returning products the User will be responsible for the risk of damages.
Marttiini shall reimburse the costs that arise out of the shipment. Only shipments from Finland.
Faulty goods or items damaged during shipping have to be reported to Marttiini’s customer service as soon as possible after receiving the product. Marttiini will strive to replace the faulty or damaged item, but if this is not possible, the customer will be reimbursed with the full amount of costs.
 
The fault or the sustained damage must be documented by due process and with appropriate photographs. Marttiini will not deliver a replacement before the fault or damage has been confirmed.
 
Please follow the instructions given by the Marttiini customer service when dealing with reclaim issues.
The price of the returned items will be refunded on the User’s credit card. The reimbursement will take place as soon as Marttiini has received and inspected the returned item. This will result in a delay of some time before the refund is visible in bank records.

 

ORDERING AND PAYMENT TERMS
After you have ordered your product, you will receive an automatic confirmation by email that your order has been received and accepted. The order confirmation will state the products you ordered and their price.
 
A binding sales agreement between the User and Marttiini is reached when the User receives an order confirmation e-mail.
Unless otherwise agreed by Marttiini, payment must be received by prior to the acceptance of an order.

 

REGISTRATION
Registration is not necessary in order to buy from Marttiini Web Shop but You get some advantages as a registered customer:
•    Simple and easy - you only enter your information once.
•    You will be kept up to date about your order.
•    You can manage products in individual shopping lists, and much more.

 

WARRANTIES
A three (3) year limited warranty against manufacturing defects is offered on all standard furniture (materials and construction). Normal attrition and collateral damage is not covered by the warranty.
For further information contact our customer service: shop@marttiini.fi

 

PRODUCT IMAGES
Colors may not match

 

CHANGES TO THE SERVICE AND THIS AGREEMENT
Marttiini reserves the right to make changes to the Service, to policies, and this User Agreement at any time.
 
 

JURISDICTION AND DISPUTE SETTLEMENT
This User Agreement will be interpreted, construed and enforced in all respects in accordance with the laws of the Republic of Finland. Any contractual disputes are primarily settled through negotiations. Secondarily disputes are settled at the Rovaniemi District Court in Finland.